Will I get my balance back if I activate self-exclusion?

Yes. When you request self-exclusion, you'll have the opportunity to withdraw any remaining balance in your account. Your funds are safe.

Does reducing a deposit limit take effect immediately?

Yes, reducing a limit takes effect immediately. However, requests to increase a limit take 24 hours to process—this cooling-off period helps prevent impulsive decisions in the heat of the moment.

Can I open a new account while self-exclusion is active?

No. While self-exclusion is active, any attempt to open a new account under the same identity will be automatically blocked. This protection is there for your benefit.

What if a family member raises a concern about me?

Family members can reach out to our support team. We will assess the situation and take the necessary steps — all while fully protecting the user's privacy.

Is it really possible to overcome betting addiction?

Absolutely. With the right help at the right time and the necessary steps taken, many people have returned to a healthy life. The first step is acknowledging it—and that's both the hardest and the most courageous thing you can do.

1 xbeat | Responsible Gaming – Play Safe and Stay in Control

Table of Contents

1. What Is Responsible Gambling
2. Recognize the Signs of Addiction
3. Check Yourself
4. Limit-Setting Tools
5. Self-Exclusion
6. Keep Your Family Safe
7. How to Get Help
8. Minor Protection

Betting is a legitimate form of entertainment — but like any entertainment, it requires moderation. 1 xbeatAt 1 xbeat, we believe responsible play is the best play. Betting is truly enjoyable only when you know your limits and play within them.

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Keep in mind: Betting is entertainment, not income. Only wager what you can afford to lose. 1 xbeat Always supports responsible betting.

1 What Responsible Gaming Means

Responsible Gaming means treating betting as a healthy form of entertainment—where you decide how much time and money you spend. 1 xbeatThe core principles of responsible gaming at 1 xbeat are:

Bet for the fun of it, not to recover money you've lost.
Playing within your own budget — never using household money for bets.
Accept losses gracefully and resist the urge to chase them with bigger bets.
Avoid betting when you're tired, stressed, or under the influence of alcohol.
Don't make betting your only outlet—keep a healthy balance with family, friends, and other interests.

1 xbeatis committed to helping every user follow these principles, which is why we offer a range of tools and support services—all completely free to use.

2 Recognize the Signs of Addiction

Betting addiction often creeps in gradually. It can be hard to notice when something that started as entertainment has become a problem. Watch out for these signs:

Chasing losses by placing repeated bets to recover money already lost.
Unable to cut back or stop betting despite trying.
Spending money set aside for essential expenses on betting.
Lying to family or friends about your betting.
Feeling restless or low when you're not betting.
Continuing to bet even when it's damaging your relationships or work.
Borrowing money or selling assets to fund your betting.

If you recognize any of the signs above in yourself, that's not weakness—it's a signal that you need support. 1 xbeatThe 1 xbeat support team is here to help.

3 Check Yourself

Ask yourself the questions below. If most of your answers are "Yes", it may be time to reconsider your betting habits.

Do you ever feel like you should have spent more time or money on betting?

After a loss, do you come back the next day to try to "win it back"?

Have you tried to cut back on betting but found you couldn't?

Have you ever used money set aside for household or family essentials to place bets?

Has betting caused conflict with family or people close to you?

Do you feel anxious or irritable when you can't bet?

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If you answered "Yes" to 3 or more questions, please contact our support team or use the self-exclusion tool. Asking for help is always the smartest move.

4 Limit-Setting Tools

1 xbeat Lets you set your own betting limits on your terms. You'll find these tools in your account settings and can activate them at any time.

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Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. You won't be able to deposit beyond that limit.

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Loss Limit

Once you hit a set loss amount, betting stops automatically. Protect yourself from bigger losses.

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Session Time Limit

Set a time limit for each betting session. When your time is up, the platform will send you a reminder.

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Cooling-Off Period

Take a break from betting for 1 to 30 days. Your account will remain logged out throughout this period.

Lowering your limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — so you don't make a big decision in the heat of the moment.

5 Self-Exclusion

If you feel you need a complete break from betting, then 1 xbeat's Self-Exclusion feature is available to you. It's the most powerful responsible gaming tool we offer.

Contact Support

Send a self-exclusion request via live chat or email. We won't ask any questions.

Select Duration

You can self-exclude for 6 months, 1 year, or permanently—whichever works best for you.

The account will be closed

Your account will be completely deactivated for the chosen period. Opening a new account will not be possible during this time.

Resume After Period Ends

Once your self-exclusion period ends, contact support to reactivate your account.

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Promotional emails and notifications are also paused during self-exclusion. We make sure your break is a real one.

6 Keep Your Family Safe

If you believe a family member is struggling with a betting addiction 1 xbeat can help. We also act on requests from third parties.

To request self-exclusion on behalf of a family member, please contact our support team.
If you have children or teenagers at home, enable parental controls on your devices.
Never share your betting account password, and never leave your device unattended while logged in.
Have an open conversation with your family about your betting budget.

If someone has accessed your account without your permission, let us know immediately. We will investigate and take the necessary action.

7 How to Get Help

Betting addiction is a mental health condition — and it's treatable. Reaching out for help isn't a sign of weakness; it's a sign of courage.

1 xbeat Support: Our Responsible Gaming team is available 24/7 via live chat.
Family & Friends: Talk openly with the people close to you — they are your greatest source of support.
Professional Advice: Seek help from a mental health professional. There are many trained counselors available across Bangladesh.
Self-Help Groups: Share your experiences with others who are going through the same thing.

Our email: support@1xbeat.run — Write "Responsible Gaming Support" in the subject line.

8 Minor Protection

1 xbeat For players aged 18 and above only. Keeping minors away from this platform is a shared responsibility — yours and ours.

We verify your age at registration. Providing false information will result in your account being closed.
For suspicious accounts, we may request proof of identity.
Keep betting apps out of reach of children on your device.
Do not open any betting platform in front of children.

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If you suspect a minor has accessed your account, change your password immediately and notify us. We will take prompt action.

Responsible Gaming – Safe & Healthy Betting Habits at 1 xbeat

Deposit Limit

Loss Limit

Session Time Limit

Cooling-Off Period

Contact Support

Select Duration

The account will be closed

Resume After Period Ends

Responsible Gaming Features at 1 xbeat

Set Your Own Limits

Break Benefits

View Betting History

Smart Reminders

Professional Support

Strict Age Verification

FAQ

Play Responsibly, Enjoy the Experience